This page contains answers to common questions
handled by our support staff.
Q. Your rates are so
low! What's the trick?
A. Low mark-up is the
key to providing low rates. Our high-volume purchases and special
contacts within the telecommunications industry help our customers
get special deals. Most potential customers are skeptical about our
products because our rates are so low. We are able to keep our rates
low by keeping a high level of customer satisfaction. This means that
many customers will order again, thus enabling us to keep the large
sales volume that passes the low price on to the customer. 70% of
our customers choose to order again because we offer what we promise.(return
to top)
Q. Do my telephone
calls travel through the Internet?
A. No. It is not yet
possible to get high quality, reliable connections through the Internet.
Therefore, all of our connections are phone-to-phone, routed through
fully fiber-optic digital networks.(return
to top)
Q. Who is the provider of
these cards?
A. Univtel.com is
a reseller of Nobelcom.com
phone cards. Because of our unique marketing position on the Internet,
we are able to resell these cards at substantial discount. (return
to top)
Q. Can these calling
cards be used from anywhere in the United States?
A. Yes. You can use
your Univtel.com/Nobelcom.com calling card from any touch-tone
telephone. Keep in mind that some of our cards have extra charges
for calls from Alaska, Hawaii, and Puerto Rico. (return
to top)
Q. Can these cards
be used from countries outside the United States?
A. Yes. However, only
some of our cards can be used from locations outside of the United
States. When you search
for rates, make sure to select both the country that you are calling
from and the country that you want to call. (return
to top)
Q. Can I add more time
to my calling card?
A. No. Rechargable cards
pose to our customers a great risk of credit card fraud. For your
safety, we provide cards in a variety of fixed denominations. (return
to top)
Q. Is there any extra
fee when using Nobelcom.com calling cards from a payphone, hotel,
or conference center?
A. Yes. Unfortunately
some phone owners charge us up to 49 cents to use their phones, as
required by the FCC. It will be automatically deducted from your card.
(return
to top)
Q. Can I make money
by refering Nobelcom.com's services to friends and family?
A. Yes. Contact us for more information. (return
to top)
e-mail us with our convenient contact form. Click here for more information.
(return
to top)
